Skip to main content
Customer Service Management Production & Packaging Technicians Full time

I am an experienced manager with a diverse background in coordinating and overseeing daily activities to ensure customer and production satisfaction. With excellent leadership and problem-solving skills, I have successfully managed large teams and implemented continuous improvement strategies. I am highly skilled in quality assurance and control, with a strong emphasis on safety. My ability to work independently and collaboratively makes me an asset to any organization.


  • Years of managerial experience within a diverse company
  • Coordination and oversight of daily activities
  • Meeting deadlines with customer and production satisfaction
  • Thorough and efficient quality assurance and control
  • High volume operations management
  • Strong safety awareness

Work Experience

Production Assembler
Caterpillar Inc Dec 2010 - Dec 2011
  • Developed skills needed for working independently and with others
  • Tested new products and prototypes, assisting engineers in development and tooling
  • Gained managerial and leadership skills, preparing to run the area in the absence of the team lead
Team Lead
Caterpillar Inc Dec 2011 - Dec 2021
  • Developed and recommended continuous improvement ideas to enhance safety, quality, and control assurance
  • Provided team leader and team member training for responsible and effective job performance
  • Efficiently managed large crews on separate shifts, taking on additional tasks and responsibilities from upper management
  • Coordinated with maintenance to troubleshoot and repair issues with conveyors, feeding devices, HMI screens, and pneumatic tools
  • Proficient in desktop publishing and spreadsheet software such as Kronos, InDesign, Calc, Excel, Power BI, Word, and PowerPoint


Oak Grove High School