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Customer Service Lab Operations Management Research & Science Sales Full time

I am a highly motivated and experienced professional with a diverse background in hospitality, maintenance, management, and military service. (Also for the sake of this application, I have my caregivers assistant card and many years of experience in the cannabis industry. I actually wrote my college capstone on the myriad of benefits of hemp.) My skills include night audit operations, basic property and mechanical maintenance, team leadership, and customer service. I have a proven ability to adapt to new environments and work effectively under pressure. I am dedicated, loyal, and have a strong work ethic. I am now at a stage in my life where I am looking to settle down and find a long-term position with a company that values my skills and loyalty. I am eager to grow with a company and prove myself as an asset to their management team.


  • Strong attention to detail and accuracy
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Customer service-oriented with a focus on guest satisfaction
  • Demonstrated leadership abilities and team management skills
  • Adaptability and flexibility

Awards and achievements

  • Commendations for exceptional performance and dedication to duty (United States Army)

Work Experience

Night Audit
Under Canvas Acadia Dec 2020 - Present
  • Perform night audit duties, including reviewing and reconciling financial transactions, preparing reports, and ensuring accuracy of guest records
  • Provide exceptional customer service to guests during check-in and check-out processes
  • Collaborate with various departments to address guest inquiries and resolve issues promptly
  • Maintain security protocols and ensure the safety and comfort of guests throughout the night
Team Lead - Luggage Handlers/Server's Assistant
Mt McKinley Lodge Alaska Dec 2017 - Dec 2018
  • Supervised a team of luggage handlers, coordinating daily operations and ensuring efficient handling of guest baggage
  • Assisted servers in delivering exceptional dining experiences by promptly serving food and beverages, clearing tables, and maintaining cleanliness
  • Trained new team members on job responsibilities, safety procedures, and customer service standards
  • Collaborated with lodge management to ensure smooth service and guest satisfaction
Property Management/Maintenance Team Leader
Longboat/Siesta Key Florida Condo Facility Dec 2015 - Dec 2017
  • Managed and led a small property management/maintenance team for seasonal tenants in a condominium facility
  • Conducted minor repairs, maintenance, and inspections to ensure the proper functioning and upkeep of the property
  • Assessed issues and determined whether they required escalation to contractors or relevant specialists, coordinating necessary repairs and services
  • Effectively communicated with tenants, addressing their concerns and ensuring their satisfaction with the property and services provided
  • Implemented efficient systems for tracking work orders, maintenance schedules, and tenant requests, optimizing team productivity
  • Collaborated with property owners, vendors, and contractors to negotiate service agreements and maintain positive relationships
  • Acted as a liaison between tenants, property owners, and management, facilitating effective communication and conflict resolution
Sales and Installation Specialist
Wilson Fabrication
  • Successfully marketed and sold hurricane shutter materials, achieving consistent quarterly sales targets
  • Led the installation team to ensure seamless and efficient deployment of hurricane shutters, earning positive customer feedback and repeat business
Diesel Mechanic/Recovery Specialist
United States Army Fort Lee Virginia Dec 2008 - Dec 2011
  • Served as a diesel mechanic, conducting inspections, maintenance, and repairs on military vehicles and equipment
  • Specialized in recovery operations, successfully recovering and towing disabled vehicles in challenging environments
  • Demonstrated strong problem-solving skills and the ability to work effectively in high-pressure situations


Bachelor of Applied Management
Everglades University