I am a highly motivated and experienced professional with a diverse background in hospitality, maintenance, management, and military service. (Also for the sake of this application, I have my caregivers assistant card and many years of experience in the cannabis industry. I actually wrote my college capstone on the myriad of benefits of hemp.) My skills include night audit operations, basic property and mechanical maintenance, team leadership, and customer service. I have a proven ability to adapt to new environments and work effectively under pressure. I am dedicated, loyal, and have a strong work ethic. I am now at a stage in my life where I am looking to settle down and find a long-term position with a company that values my skills and loyalty. I am eager to grow with a company and prove myself as an asset to their management team.
Skills
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer service-oriented with a focus on guest satisfaction
- Demonstrated leadership abilities and team management skills
- Adaptability and flexibility
Awards and achievements
- Commendations for exceptional performance and dedication to duty (United States Army)
Night Audit
Under Canvas Acadia
Dec 2020 - Present
- Perform night audit duties, including reviewing and reconciling financial transactions, preparing reports, and ensuring accuracy of guest records
- Provide exceptional customer service to guests during check-in and check-out processes
- Collaborate with various departments to address guest inquiries and resolve issues promptly
- Maintain security protocols and ensure the safety and comfort of guests throughout the night
Team Lead - Luggage Handlers/Server's Assistant
Mt McKinley Lodge Alaska
Dec 2017 - Dec 2018
- Supervised a team of luggage handlers, coordinating daily operations and ensuring efficient handling of guest baggage
- Assisted servers in delivering exceptional dining experiences by promptly serving food and beverages, clearing tables, and maintaining cleanliness
- Trained new team members on job responsibilities, safety procedures, and customer service standards
- Collaborated with lodge management to ensure smooth service and guest satisfaction
Property Management/Maintenance Team Leader
Longboat/Siesta Key Florida Condo Facility
Dec 2015 - Dec 2017
- Managed and led a small property management/maintenance team for seasonal tenants in a condominium facility
- Conducted minor repairs, maintenance, and inspections to ensure the proper functioning and upkeep of the property
- Assessed issues and determined whether they required escalation to contractors or relevant specialists, coordinating necessary repairs and services
- Effectively communicated with tenants, addressing their concerns and ensuring their satisfaction with the property and services provided
- Implemented efficient systems for tracking work orders, maintenance schedules, and tenant requests, optimizing team productivity
- Collaborated with property owners, vendors, and contractors to negotiate service agreements and maintain positive relationships
- Acted as a liaison between tenants, property owners, and management, facilitating effective communication and conflict resolution
Sales and Installation Specialist
Wilson Fabrication
- Successfully marketed and sold hurricane shutter materials, achieving consistent quarterly sales targets
- Led the installation team to ensure seamless and efficient deployment of hurricane shutters, earning positive customer feedback and repeat business
Diesel Mechanic/Recovery Specialist
United States Army Fort Lee Virginia
Dec 2008 - Dec 2011
- Served as a diesel mechanic, conducting inspections, maintenance, and repairs on military vehicles and equipment
- Specialized in recovery operations, successfully recovering and towing disabled vehicles in challenging environments
- Demonstrated strong problem-solving skills and the ability to work effectively in high-pressure situations
Bachelor of Applied Management
Everglades University