David A. Ward
Contact Information:
Address: 70 Roque Bluffs Rd Jonesboro ME 04648
Phone: 9413306618
Email: daward1988@gmail.com
Summary:
Highly motivated and experienced professional with a diverse background in hospitality, maintenance, management, and military service. Skilled in night audit operations, basic property and mechanical maintenance, team leadership, and customer service. Demonstrated ability to adapt to new environments and work effectively under pressure over the years in many different fields all over the country. I am dedicated and loyal individual with a strong work ethic and a commitment to excellence. I have been traveling every few years when given the opportunity. I am at a stage in life when I am beginning to settle for my family and look for a long term position with a company that values my work ethic and loyalty. Ideally I'd like to grow with a company and prove myself as an asset to your managment team. 
Experience:
Night Audit, Under Canvas Acadia (May 2021 - Present)
•	Perform night audit duties, including reviewing and reconciling financial transactions, preparing reports, and ensuring accuracy of guest records.
•	Provide exceptional customer service to guests during check-in and check-out processes.
•	Collaborate with various departments to address guest inquiries and resolve issues promptly.
•	Maintain security protocols and ensure the safety and comfort of guests throughout the night
2020 Was the covid Pandemic and I found myself as an unemployed Hospitality worker like many people.
Team Lead - Luggage Handlers/Server's Assistant, Mt McKinley Lodge Alaska (2018 - 2019)
•	Supervised a team of luggage handlers, coordinating daily operations and ensuring efficient handling of guest baggage.
•	Assisted servers in delivering exceptional dining experiences by promptly serving food and beverages, clearing tables, and maintaining cleanliness.
•	Trained new team members on job responsibilities, safety procedures, and customer service standards.
•	Collaborated with lodge management to ensure smooth service and guest satisfaction.
Property Management/Maintenance Team Leader, Longboat/Siesta Key Florida Condo Facility (2016 - 2018)
•	Managed and led a small property management/maintenance team for seasonal tenants in a condominium facility.
•	Conducted minor repairs, maintenance, and inspections to ensure the proper functioning and upkeep of the property.
•	Assessed issues and determined whether they required escalation to contractors or relevant specialists, coordinating necessary repairs and services.
•	Effectively communicated with tenants, addressing their concerns and ensuring their satisfaction with the property and services provided.
•	Implemented efficient systems for tracking work orders, maintenance schedules, and tenant requests, optimizing team productivity.
•	Collaborated with property owners, vendors, and contractors to negotiate service agreements and maintain positive relationships.
•	Acted as a liaison between tenants, property owners, and management, facilitating effective communication and conflict resolution.
Sales and Installation Specialist, Wilson Fabrication, Sarasota, Florida (2013-2017)
•	Successfully marketed and sold hurricane shutter materials, achieving consistent quarterly sales targets.
•	Led the installation team to ensure seamless and efficient deployment of hurricane shutters, earning positive customer feedback and repeat business.
Diesel Mechanic/Recovery Specialist, United States Army Fort Lee Virgina (2009 - 2012)
•	Served as a diesel mechanic, conducting inspections, maintenance, and repairs on military vehicles and equipment.
•	Specialized in recovery operations, successfully recovering and towing disabled vehicles in challenging environments.
•	Demonstrated strong problem-solving skills and the ability to work effectively in high-pressure situations.
•	Received commendations for exceptional performance and dedication to duty.
Education:
Bachelor of Applied Management, Everglades University (2012-2016)
Relevant coursework: Leadership and Management, Operations Management, Organizational Behavior.
Skills:
•	Strong attention to detail and accuracy.
•	Excellent communication and interpersonal skills.
•	Ability to multitask and prioritize tasks effectively.
•	Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
•	Customer service-oriented with a focus on guest satisfaction.
•	Demonstrated leadership abilities and team management skills.
•	Adaptability and flexibility.