Michaela Hovorkova

Consulting Siemens corporate travelers about business trips in compliance with the client's policy. Arranging bookings and changing flights as per fare conditions for the German market. Effectively responding to travel disruptions and adjusting itineraries in urgent situations. Supporting the management with special projects, groups, and ad-hoc tasks in the back office.

Led projects and crew management as the only RCG representative onsite during vessel’s construction in Germany, and during fleet’s return-to-service from Cyprus for over 600 international crewmembers each. Managed positioning roadmap, logistics, vendors, finance, HR, procurement, and resources on-site. Combined Agile and Waterfall methodologies adapting to developing pandemic challenges. Established partnerships with local suppliers, authorities, internal and external stakeholders. Negotiated contracts with hotels and transportation providers and adapted terms to project delays. Developed contingency plans and implemented solutions mitigating pandemic impacts on budget. Optimized manpower arrival schedules and saved expenses by postponing high-ranking officers. Controlled crew documentation including visas, medical, STCW certificates, contracts, and payroll. Delegated tasks within HR team while continuously adapting strategies to evolving situation. Created Excel databases tracking personal details, transport, housing, and medical records. Resolved multiple conflicts, emergencies, and logistical challenges due to restraints in the field.

Managed PMO administration during ship newbuild, start-up, onboard operations, and VIP cruises. Played an integral role in project delivery driving timely updates, reports, and technical inspections. Participated in strategy meetings and reported progress to internal and external stakeholders. Created schedules for 1.7k crewmembers, and flowcharts for Project Director and Master in shipyard. Organized meetings and events including venue sourcing, negotiating, invoicing, and transportation. Collaborated with top leadership ensuring flawless communication between ship and head office. Handled 80+ elite VIPs on President’s cruise and during holiday cruise (on world’s largest ship) and during inaugural media sailings (world’s most innovative ship) dealing with the C-level executives.

Acquired comprehension of shoreside vs shipboard operations leveraging industry knowledge. Supported trade partners with promotions and escalations to ensure client satisfaction. Led ship visits onboard several vessels for travel agent groups promoting the RCG brand. Created a database with 4K+ travel agencies for sales and accounting departments.

Managed Director’s office and supported executive committee with shipboard operations to meet KPIs. Achieved comprehensive view of operations around the ship and fleet as part of the management. Eliminated overtime for extra duties onboard by applying a more efficient scheduling system. Implemented standards and procedural changes to drive productivity and quality. Restructured office organization and filling system and significantly reduced paperwork. Monitored compliance with health, safety, and environmental regulations preparing for audits. Analyzed data converting them into visual graphs and identifying the root cause of adverse ratings. Handled administration and scheduling during two drydocks and adjusted the crew emergency plan. Coordinated the Evacuation Control Centre and Outbreak Prevention Planning team. Responded to emergencies such as fires, virus outbreaks, medical evacuations, quarantines, death, itinerary changes, hurricane effects, nautical emergencies, and crowd control.